One issue that many companies find challenging is the communication of policy changes. For this specific case study, the issue at hand will revolve around senior managers that make policy changes and announce them to the entire workforce before identifying what questions and complaints may arise out of the policy change.
Specifically, it has been found that had the senior managers in question communicated the policy changes to their departmental staff prior to making an organizational announcement there could have been a lot of issues resolved prior to the announcement rather than after the fact. By not communicating with the departmental staff these mangers have had to retract and alter policy decisions after the fact at least three times in a row. How can the departmental staff encourage managers to open about the changes that are coming so that all challenges can be identified and addressed prior to the announcement?
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This is a very good case, it happens in our business too. Let me know if you need ideas I am sure I can come up with things.
ReplyDeleteI like the idea Gayle, it sounds like a company that is very familiar to me. It seems that with no communication within departments things tend to become very unorganized.
ReplyDeleteGayle,
ReplyDeleteHave the managers ever considered meeting with the departmental staff prior to making these premature announcements? Maybe they should considered holding monthly or quarterly meeting to discuss major issues within the organization.
Gayle,
ReplyDeleteCommunication is the key to success, so this is an excellent case to expound upon. Senior managers need to realize that while change is good, it should be communicated to those that it will affect in order to get the best compliance rate. Maybe they should consider including the staff in the early stages of decision making, to atleast hear their voice and maybe even get more ideas to pounder on. An included employee is a happy employee.
DO they value the opinions, knowledge and expertise of the departmental staff? No man is an island, and no department or company should operate as throug they were on an island?
ReplyDeleteThis case study is one that so many of us can relate to. Communication from the top-down is always an issue and hardly done effectively. Great topic and look forward to reading the entire case.
ReplyDeleteGayle
ReplyDeleteCan I have a reference for the article you put on my blog.
Thx Sandra
Perhaps there can be actionss steps taken to implement change, the employess can feel like they are being part of the plan
ReplyDelete